Sending a responsive email through Outlook can cause issues with the 100% width tables

After using a boilerplate to create a responsive email that looks good across devices, there seems to be an issue with Gmail on Android. However, you can't always have everything perfect.

When forwarding the email in Outlook 2007 or 2010, the table breaks up into segments even though it was declared as 100% width. Attempting to wrap the entire email into a table did not solve the issue. Additionally, we do not have an email marketing ESP that can provide a forwarding link, so that option is unavailable. Is there a way to fix the code or any other solutions to this problem?

The email in question can be viewed here:

View the broken email below:

Answer №1

Have you ever tried forwarding an email to a webmail service and then using the inspect element feature? If you do, you'll notice that the code is filled with MSO custom CSS properties like

mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan;

Outlook automatically adds this CSS to any rich-text or HTML email sent through its platform, leading to the messy formatting issue you are experiencing. One workaround could be adding !important rules at the beginning of your stylesheets to override Outlook's default settings on various elements. However, it's also common for people to simply accept that forwarded emails may not display perfectly due to Outlook's handling of HTML. Keep in mind that Outlook is not the only email client that struggles with forwarded HTML content.

Answer №2

When you use Outlook to send emails, it completely transforms the HTML using its own rendering engine. Essentially, once Outlook processes your email, it becomes a Word document.

Sending responsive emails through Outlook is nearly impossible as it removes all media queries. The best option is to send scalable emails, but even that comes with limitations such as no percent width for images. To achieve responsiveness, it's recommended to use a different email client for sending.

One alternative is Thunderbird, which provides a more seamless sending experience by utilizing the Mozilla rendering engine for handling HTML in emails. While there may still be some quirks, Thunderbird offers more flexibility compared to Outlook.

For optimal results, consider using an Email Service Provider (ESP) like MailChimp or Exact Target to send out messages. Forwarding emails received in Outlook can lead to issues with CAN-SPAM compliance and impact on analytics. It's crucial to have opt-out options linked directly to the recipient rather than the sender.

If responsive design is not a priority, refer to this Email On Acid guide for tips on coding emails for Outlook: Outlook Tips. This resource may offer insights into addressing table spacing issues specific to Outlook coding.

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