Lines of text suddenly appearing in HTML email messages on Outlook 2016

We have been utilizing Mailchimp to design simple email templates, exporting the code, and using it with other clients. However, we are encountering random lines under certain tables and between them. I have attempted to address this issue by adding a black background <td> with specific dimensions, but the white lines persist. Below is how it appears in Office 2016:https://i.sstatic.net/QgNXX.png

Please disregard the highlighted yellow text.

This is what it looks like on different email clients and browsers:https://i.sstatic.net/H7YTf.png

I apologize for the poor quality, but you can see that there are white lines underneath the text tables and between the text and buttons. Here is the code snippet:

 <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <!-- Rest of the code omitted for brevity --> </body> </html>

You can find a formatted HTML version in this JSFiddle: https://jsfiddle.net/025ox8tp/1/

Thank you for your assistance. Note that some parts of the code were minified to accommodate everything.

Answer №1

The mystery has been unraveled! It appears that only one computer was experiencing difficulties with this email, while others utilizing Outlook were unaffected. After re-installing Outlook on the problematic computer, the issue was resolved.

Answer №2

If your template layout allows for it, here's a handy workaround that I found to be quite effective.

After some investigation, I discovered that the lines showing up were actually the same color as the background. By adjusting the background color of the body element, you can easily conceal these imperfections...

<style>
  body { background: #000000; }
</style>

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