The image displayed in a received email on Outlook 2010 appears excessively large

Currently, I am in the process of developing a webshop for the company I work for. One of the tasks on my agenda is to work on the order confirmation emails that are sent out to our customers once they complete their purchase.

The webshop itself is built using the CMS Joomla, and we are still in the testing phase to ensure everything runs smoothly.

However, there seems to be an issue:
The order confirmation email I have created so far is designed using HTML and CSS. In this email, I have inserted the company logo at the top. When my colleague (acting as a test customer) places an order, both he and I receive the same email notification. Interestingly, the email received by my colleague displays the logo properly, resizing proportionally with the window. But the email I receive shows the logo completely out of proportion. It remains the original size despite defining it to be smaller in the code.

  • Does anyone have any insights into why this might be happening?
  • Is there anything specific that needs to be adjusted in Outlook settings?
htmlcssjoomlaoutlook-2010

Answer №1

When it comes to styling HTML emails, using CSS in the code is not recommended. To ensure compatibility across all email clients, it is best to use tables for formatting.

To make your image appear correctly, remove any CSS related to it and instead use the following code:

<img src="test.jpg" width="100" height="100" style="display:block; border:0;"  alt="" />

While some email clients like Apple Mail may support CSS within the <head> tag, it is advisable to only use it for minor enhancements like adding a shadow to an image. Avoid using CSS for structural changes such as floating or positioning elements.

I hope this explanation helps you understand how to optimize styling for HTML emails.

Answer №2

By including the CSS property "display:block;" within the image tag, I noticed that the picture maintained its proportions inside the email. However, this effect seemed temporary.

In addition, I experimented with setting a "max-width" attribute within a "div" element, which may have also contributed to the picture's appearance.

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