Hiding content using the "display: none" CSS property may not function properly

I am facing an issue where my html code for email templates works perfectly on all platforms except for Microsoft Outlook Desktop. The problem lies in the display of product information that is not showing correctly in Outlook.

Within my code, I have keys that are replaced with customer and email properties, such as:

<tr style="display: {{displayProduct}};">

Which turns into:

<tr style="display: none;">

The issue arises with the product information like productName not displaying properly in Outlook, as shown in this image: https://i.sstatic.net/3TQv5.jpg

I have tried using the mso-hide attribute next to the display none property, but it does not resolve the problem. Even when setting mso-hide:all along with display none, it still does not work.

I have searched for solutions in this entry, but none of them have provided a working solution.

What else can be done to fix this issue?

htmlcssemailoutlookhtml-email

Answer №1

Instead of applying the mso-hide:all; to the <tr>, consider using it on the <td> elements. Outlook for Windows has strict guidelines on element placement, so this adjustment can make a big difference.

Answer №2

When it comes to email editing in Outlook, Word is the go-to tool. However, Word does not recognize the display cascading style sheet property and labels it as unsupported or unknown.

If you want to delve deeper into which HTML elements, attributes, and CSS properties are supported or unsupported in Word, check out the Word HTML and CSS Rendering Capabilities in Outlook article for more information.

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