Gmail is not recognizing the responsive CSS media query

I'm currently experiencing an issue with my email template CSS while using Gmail and Chrome Dev Tools in responsive mode (382x661).

Within the header, I have included:

 <meta name="viewport" content="width=device-width, height=device-height, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" />

The CSS for my template is as follows:

@media screen and (max-device-width:500px), screen and (max-width:500px) {
/* css */
}

Despite having responsive CSS in place, the email template continues to display in desktop mode instead of adjusting accordingly.

Any suggestions on how to troubleshoot and resolve this issue would be greatly appreciated.

htmlcssgmailmedia-querieshtml-email

Answer №1

Media queries may not be supported in all Gmail clients, depending on your location and the specific Gmail client you are using to check this email.

In late 2016, U.S.-based Gmail accounts started seeing support for media queries, while U.K.-based accounts did not have this feature initially. Media query support has since been introduced in the U.K., but it may not be available in other parts of the world yet.

Gmail's rollout of media query support varies based on the Gmail product being used. Here is a brief overview of the current status of the rollout: https://i.sstatic.net/e4t7T.png

For more information and updated charts, visit Litmus

No matter where you are located, it is important to note that not all Gmail clients support media queries at this time.

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